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LAST UPDATED Friday 7 July 2023
1. SCOPE OF TERMS & CONDITIONS
Unless otherwise indicated, these terms and conditions of use (“Terms and Conditions”) apply to:
a) your use of and/or access to the DefeatDiabetes.com.au website and/or other websites (collectively, “Website”) which are owned or operated by Defeat Diabetes, Pty Ltd ACN 642 895 609. (“Defeat Diabetes”, “we,” “us,” or “our”), including any portions thereof available only to subscribers; b) your use of and/or access to the mobile phone applications which we may own or operate currently or in the future (collectively, the “Mobile App”); and)your use of and/or access to any content or information and other online or mobile-enabled technology, digital tools and other services and products provided by us (together with the Website and the Mobile App, collectively, the “Services”).
If you are not willing to be or cannot be bound by all of these Terms and Conditions, then do not access, browse or otherwise use the Services. Moreover, Defeat Diabetes does not and will not grant you any right or license to access, browse or otherwise use the Services in any way, without your willingness and ability to be bound by all of these Terms and Conditions.
If you do not abide by the provisions of these Terms and Conditions, except as we may otherwise provide from time to time, you agree that we may immediately deactivate or delete your user account and all related information and files in your user account and/or restrict any further access to such information and/or files, or our Services, with or without notice to you.
2. AGREEMENT AND ACKNOWLEDGEMENT
2.1 User Agreement: By using the Services, you accept these Terms and Conditions and agree to be legally bound and to abide by the terms, conditions, and notices contained or referenced herein. 2.2 Changes to Terms and Conditions: From time to time, we may, in our sole discretion, change, modify, supplement or remove portions of these Terms and Conditions (“Additional Terms”). Such Additional Terms shall become effective upon posting by us on the Website, the Mobile App, via the Service or sending you an email or other similar notification. You will be deemed to have agreed to such Additional Terms by your decision to continue accessing the Mobile App or the Website or otherwise using any of the Services following the date in which such Additional Terms become effective. 2.3 Modification of Services: In our sole discretion and without prior notice or liability, we may discontinue, modify or alter any aspect of the Services provided to you, including, but not limited to:
You agree that any termination or cancellation of your access to, or use of, the Services may be effected without prior notice to you. Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, our Services.
2.4 Downloading Mobile App: You may access the Mobile App which can be downloaded from an applications store or applications distribution platform, such as the Apple Mobile App Store or Google Play, amongst others (the “Mobile App Provider”). You acknowledge and agree that:
a) these Terms and Conditions are entered into between you and us, and not with you and the Mobile App Provider, and that we are solely responsible for the Mobile App (not the Mobile App Provider); b) the Mobile App Provider has no obligation to furnish any maintenance and support services with respect to the Mobile App; c) the Mobile App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the Mobile App or your possession and use of the Mobile App, including, but not limited to:
I) product liability claims; II) any claim that the Mobile App fails to conform to any applicable legal or regulatory requirement; and III) claims arising under consumer protection or similar legislation; IV) in the event of any third party claim that the Mobile App or your possession and use of that Mobile App infringes that third party’s intellectual property rights, we will be responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms and Conditions; V) the Mobile App Provider and its subsidiaries are third party beneficiaries of these Terms and Conditions as it relates to your license of the Mobile App, and that, upon your acceptance of these Terms and Conditions, the Mobile App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions as related to your license of the Mobile App against you as a third party beneficiary thereof; and VI) you must also comply with all applicable third-party terms of service when using the Services.
We do not permit individuals under 18 years of age to become registered users of our Services. By using the Services, you represent and warrant that you are at least 18 years of age and have the right, authority and capacity to enter into these Terms and Conditions and to abide by these Terms and Conditions.
Due to the physiological sensitivity that occurs with pregnancy we do not recommend that individuals who are pregnant access or use our Services.
If you currently have, or have a goal to be at, a Body Mass Index (“BMI”) below 18.5, we also do not recommend that you access or use our Services. According to the Australian Government’s Department of Health, a healthy BMI range is between 18.5-24.9, with a BMI falling below 18.5 to be considered underweight. Weight loss for underweight individuals is not recommended and should be supervised by an appropriately qualified medical professional.
4. SUBSCRIPTIONS: BECOMING A SERVICE USER
Our Services consist of a paid subscription Subscription fees are either paid:
a) by the user (“Personal Service”) or b) by a third party on behalf of the user (“Business Service”).
Subscriptions are offered for durations and costs as set out in the Schedule.
We will only eliminate or modify the features or functionality of the Services by providing you with reasonable notice of such change either on our Website, Mobile App or in an email or other similar notification to you.
You are responsible for all charges and fees associated with connecting to and using the Website and/or Mobile App, including without limitation all telephone access lines (including mobile data and data roaming charges, when applicable), telephone and/or internet service provider fees, telephone and computer equipment, sales taxes and any other fees and charges necessary to access our Website and/or Mobile App.
5. FEES, RENEWAL, CANCELLATIONS & REFUND POLICIES
If you are a subscriber to our Services, you further agree as follows:
5.1 Agreement to Pay: If you are a Services user, you will be responsible for all fixed and periodic charges and fees you selected at the time of subscription. You will also be responsible for all applicable taxes, and other charges and fees incurred in order to access the Services which may apply.
5.2 Auto-Renewal: Your Services subscription will automatically be extended for successive renewal periods of the same duration selected at the time of purchase, at the then-current non-promotional subscription rate as advertised on our Website or Mobile App. Until you cancel your subscription, we will charge or debit your payment method at the beginning of your subscription and at the commencement of any renewal period. Your non-cancellation of the Services or continued use of the paid subscription features of the Services will be taken to be your consent for us to charge you for the renewal of your subscription to the Services during the then-current renewal period. If your credit or debit account has been closed or your payment method is otherwise invalid, your subscription may not renew and your subscription will be automatically suspended effective as of the end of your then-current billing cycle. The renewal fees and charges will generally be the same as the prior period’s charge, unless you have received and used a promotion code or we notify you in advance at the time of sign up or prior to the beginning of the renewal period of any change to our fees and charges. If you purchased a multiple-period prepayment plan or you were eligible for a promotional rate but are no longer eligible for that rate, then you will be offered to renew your subscription at our then-current non-promotional subscription rate at the start of the renewal period. If you wish to renew your subscription and we are currently offering promotional rates at such time, you must renew your subscription prior to the termination of your current plan. If you fail to renew your subscription for any Service before its scheduled expiration date, then the then-current non-promotional subscription rate will apply to any subsequent renewal.
5.3 Trial period: You may receive a limited-time free trial at the time of Subscription. The duration of the free trial will be advised on the Apple Store, Google Play and on the Defeat Diabetes Website. Payment details will be required to receive the free trial, however you can cancel your trial at any time during the free trial and you will not be charged.
5.3 Cancellation of Service Subscription: You can cancel your subscription for our Services at any time via the Apple Store, Google Play or via your account on the Defeat Diabetes Website. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect on a pro-rata basis. If you terminate your paid subscription for Service, your subscription will remain active until the end of your then-current subscription period.
5.4 No Refund Policy: To the extent permitted by law, all fees and charges assessed by Defeat Diabetes are non-refundable.
5.5 Modifications: We reserve the right to revise the terms of the fee charge, cancellation and refund policies, upon reasonable advance notice communicated to you through a posting on the Website and/or Mobile App or such other means as we may deem appropriate from time to time (including electronic mail or conventional mail). Any changes made will apply to all memberships created or renewed after the date such change was implemented.
6. USER ACCOUNT AND SECURITY
In connection with your use of certain features of the Services, you will be required to complete a registration form. You represent and warrant that all user information you provide on the registration form or otherwise in connection with your use of the Services will be current, complete and accurate. As a registered user of the Services, you are entirely responsible for maintaining the confidentiality of your user account information, including your login details. You may not use the account or username of any other member at any time. You must notify us immediately in the event of any known or suspected unauthorised access to, or use of, your user account, or any known or suspected breach of security, including loss, theft, or unauthorised disclosure of yours or anyone else’s user account information.
You are also entirely responsible for any and all activities which occur under your user account. We will not be liable for any loss that you incur as a result of someone else using your account, either with or without your knowledge. You may also be held liable for any losses incurred by Defeat Diabetes, its officers, directors, employees, consultants, agents and representatives due to someone else’s unauthorised access to, or use of, your account.
As a subscriber to our Service, you further agree as follows:
6.2 One Account Per User: You agree not to register or subscribe for more than one account, create an account on behalf of someone else, or create a false or misleading identity on the Services. If your registration or subscription is revoked for any reason, you agree not to register or subscribe again with our Services using another username or through any other means. If we have reason to suspect, in our sole discretion, that your account has previously been terminated, we reserve the right to suspend or terminate any new accounts you have registered without any notice to you, or to exercise any other remedies available to us under these Terms and Conditions or by law.
7. CONSENT TO RECEIVE ELECTRONIC COMMUNICATIONS FROM DEFEAT DIABETES & BUSINESS CUSTOMERS
7.2 Service Announcements: In using the Services, you may receive periodic electronic communications from Defeat Diabetes regarding the Services, such as information regarding the Website and/or the Mobile App, which are part of the Services and which you cannot opt out of receiving.
7.3 Promotional Communications: You may also receive periodic promotions and other offers or materials Defeat Diabetes believes might be of interest to you. You can opt-out of receiving these promotional messages at any time by either (a) following the unsubscribe instructions contained in each message; or (b) changing the messaging preferences in your account.
7.4 Withdrawing Your Consent: If you decide that you no longer want to receive future communications from us electronically, please send an email to support@DefeatDiabetes.com.au. Your withdrawal of consent shall be effective within a reasonable time after we receive your withdrawal notice described above, but no later than five business days after receiving notice of the withdrawal of your consent. Your withdrawal of consent will not affect the legal validity or enforceability of these Terms and Conditions provided to, and electronically signed by, you prior to the effective date of your withdrawal. If you withdraw your consent to receive communications electronically, we may terminate your account and/or access to the Service (or any part thereof). Withdrawal of your consent to receive electronic communications from us may also impact on your use of the Services as you may not receive information about important updates or changes to the Services.
8. PUBLIC FORUM; INFORMATION PROVIDED BY MEMBERS
8.2 Defeat Diabetes Facebook Group: As a subscriber to our Service, you are automatically invited to join and participate in group discussions (“Defeat Diabetes Facebook Group”) with other users that may be designated as a Defeat Diabetes Facebook Group facilitator by Defeat Diabetes (such person or persons, collectively, the “Facilitators”) as well as personnel from an unaffiliated third party service provider. Defeat Diabetes Facebook Group is a Public Forum, and by using the Defeat Diabetes Facebook Group, you may receive electronic communications, including group chat messages and/or private messages from Facilitators and other Defeat Diabetes Group Facebook members who are members of the same Defeat Diabetes Facebook Group. Defeat Diabetes Facebook Group members can see your user ID and public profile, but will not see your email address. If you do not wish to receive messages from other members of your Defeat Diabetes Facebook Group, you can opt out of a Defeat Diabetes Group. Whether you transmit any User Content via private messaging or group chat feature, you agree to abide by our Community Standards and Conduct Guidelines at all times. You further acknowledge and agree that by providing you with the ability to distribute User Content in any Public Forum and the Defeat Diabetes Facebook Group, we are acting as a passive conduit for such distribution and we are not undertaking any obligation or accept any liability relating to any User Content or activity in any Public Forum or the Defeat Diabetes Facebook Group, nor do we endorse any such User Content or activity. Although we reserve the right to monitor some, all, or no areas of the Services (including any Public Forum and Defeat Diabetes Group) for adherence to the community standards and conduct guidelines set forth above and to remove, without notice, any User Content for any reason, we have no obligation to review User Content prior to the User Content’s posting or to delete User Content that you may find objectionable or offensive. Defeat Diabetes disclaims any perceived, implied or actual duty to monitor Public Forums and the Defeat Diabetes Facebook Group and specifically disclaims any responsibility or liability for information provided therein.
8.3 Public Profile: Information Provided by Members. In order to join a Defeat Diabetes Facebook Group or access similar services that provide Public Forums or interactions with other members, you may be required to create a public profile, which may contain certain identifying information (such as your name, age, profile photos, location, etc.). In addition, you have the option to post photographs, messages, videos and other information on your public profile. Defeat Diabetes relies on you to provide current and accurate information, and Defeat Diabetes does not, and cannot, investigate information contained in any public profile. Accordingly, we must assume that information contained in each public profile is current and accurate. Defeat Diabetes does not represent, warrant or guarantee the currency or accuracy of public profile information, and hereby disclaims all responsibility and liability for any information provided by users of the Services by means of their public profiles or otherwise in connection with their use of the Services.
9. LIMITED LICENSE
Subject to your continued compliance with the Terms and Conditions, including without limitation the timely payment of all applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license to access and use our Services (whether through the Website or by downloading and installing the Mobile App, including any updates and bug fixes). Your use is limited for your personal, non-commercial use only.
The Services, or any portion thereof, may not be reproduced, duplicated, copied, modified, sold, resold, distributed, visited, or otherwise exploited for any commercial purpose without the express written consent of Defeat Diabetes. Furthermore, except for the limited rights granted in this clause 9, you agree that you will not (and will not attempt to, or encourage or assist any third party to):
10. RESTRICTIONS ON USE OF CONTENT
You acknowledge that our Services contain content, information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials, including nutritional information contributed to the Recipe Database (hereinafter defined) (collectively, “Content”) that are protected by copyrights, patents, trademarks, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or in the future. All Content is copyrighted under Australian Copyright laws (and, if applicable, similar foreign laws), and we own a copyright in the selection, coordination, arrangement and enhancement of such Content. All trademarks appearing on the Services are trademarks of their respective owners. The Defeat Diabetes Marks (hereinafter defined) are the tradename and the registered trademark and service mark of Defeat Diabetes.
Our commercial partners, suppliers, advertisers, sponsors, licensors, contractors and other third parties may also have additional proprietary rights in the Content which they make available on our Services. You agree that you will not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of the Content, in whole or in part. When Content is downloaded to your computer, phone, tablet or any other mobile device, you do not obtain any ownership interest in such Content. Modification of the Content or use of the Content for any other purpose, including, but not limited to, use of any Content in printed form or on any other applications or networked computer environment is strictly prohibited unless with our prior written consent.
We may at any time suspend your use of the Services and/or remove or disable any Content as to which we reasonably and in good faith believe is in violation of any of these Terms and Conditions. We will provide you with notice of any such suspension or disablement before its implementation unless such suspension or disablement is necessary to comply with legal process, regulation, order or in order to prevent imminent harm to the Services or any third party, in which case we will notify you to the extent allowed by applicable law of such suspension or disablement as soon as reasonably practicable following such suspension or disablement.
11. FOOD DATABASE AND DISCLAIMER
As part of the Services, Defeat Diabetes maintains a food database that contains a combination of nutritional information entered directly by Defeat Diabetes (“Recipe Database”).
Defeat Diabetes does not:
Under no circumstances will Defeat Diabetes be responsible for any loss or damage resulting from your reliance on nutritional information appearing in the Recipe Database.
You are solely responsible for ensuring that any nutritional information contained in the Recipe Database is appropriate for your particular circumstances, and is otherwise accurate, complete and useful.
Nutritional information in the Recipe Database may not be reproduced, duplicated, copied, modified, sold, resold, distributed, visited, or otherwise exploited for any commercial purpose without the express written consent of Defeat Diabetes.
12. USER CONTENT
12.1 Definition: “User Content” is any content, materials or information (including without limitation, any text, information, graphics, messages, photos, images, nutritional information contributed to the our food database and works of authorship kind), data, questions, comments, suggestions or other content, including personally identifiable information that you upload, send, email, display, perform, distribute, post or otherwise transmit to us, at our request or on your own accord, on, or through the Services (such as on our closed Facebook group, message boards, or recipe logging for example), whether in connection with your use of the Services or through the use of any Third Party Websites or Third Party Services or otherwise, and whether publicly posted or privately transmitted.
12.2 Agreement: You represent and warrant that, when using the Services, you will obey the law and respect the intellectual property rights of others. Your use of the Services is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property generally. You agree not to upload, post, transmit, display, perform or distribute any content, information or other materials in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights, privacy, or in violation of any applicable law or regulation.
You are solely responsible for any violations of any laws and for any infringements of third-party rights caused by your use of the Services.
12.3 Grant of License: You hereby grant Defeat Diabetes, its directors, officers, employees, agents, representatives, service providers, partners, sublicensees, successors and assigns (collectively, the “Defeat Diabetes Parties”) a royalty-free, perpetual, irrevocable, sublicensable, assignable, non-exclusive right (including any moral rights) and license (as well as consent) to use, license, reproduce, modify, adapt, publish, translate, transmit, edit, reformat, create derivative works from, distribute, derive revenue or other remuneration from, communicate to the public, perform, display and otherwise use any User Content (in whole or in part and with or without the use of your name) worldwide and/or to incorporate the User Content in other works in any form, media, or technology now known or later developed, for the full term of any copyrights, trademarks and other intellectual and proprietary rights (collectively, the “Rights”) that may exist in such User Content.
You hereby represent and warrant that you own all rights, title and interest in and to User Content or are otherwise authorised to grant the rights provided to the Defeat Diabetes Parties under this clause. You also warrant that, to the extent you are not the exclusive holder of all Rights in any User Content, any third party holder of any Rights, including moral rights in such User Content, has completely and effectively waived all such rights and validly and irrevocably granted to you the right to grant the license stated above.
You further acknowledge that we and our successors and assigns shall be entitled to unrestricted use of any of your User Content for any purpose whatsoever, commercial or otherwise, without compensation to you. You also permit any user to access, display, view, store and reproduce any User Content that you have made available in any Public Forum (including a Defeat Diabetes Group) for personal use.
We are not responsible for maintaining a copy of any material we remove from our Services, and we are not liable for any loss you incur in the event that User Content you post or transmit to our Services is removed.
Defeat Diabetes reserves the right to:
I) satisfy any applicable law, regulation, legal process or governmental request; II) enforce these Terms and Conditions, including investigation of potential violations of these Terms and Conditions; III) detect, prevent, or otherwise address fraud, security or technical issues; IV) respond to user support requests; or V) protect the rights, property or safety of Defeat Diabetes, its users and the public.
You acknowledge that all User Content is the sole responsibility of the person who made such User Content. This means that you are entirely responsible for all User Content that you post, email or otherwise transmit to or on the Services. We do not control the User Content posted, emailed or otherwise transmitted to or on our Services by others and, as such, we do not guarantee the accuracy, integrity or quality of such User Content. Although we have adopted community standards and conduct guidelines for the users of the Services (as described below), you understand that by using the Services, you may be exposed to User Content that is offensive or objectionable.
Defeat Diabetes disclaims any perceived, implied or actual duty to monitor the User Content, and specifically disclaims any responsibility or liability for information provided in any such User Content. Under no circumstances will we be liable in any way for any User Content (other than for content developed by us), including, but not limited to, for any errors, omissions or any factual inaccuracies in any User Content, or for any loss or damage of any kind incurred as a result of the use of any User Content posted, emailed or otherwise transmitted to, on or through the Services.
13. THIRD-PARTY WEBSITE CONTENT
Certain content published on the Website and/or Mobile App may include links to websites of third parties (“Third-Party Websites”), some of whom may have established relationships with Defeat Diabetes and some of whom may have not. We do not have control over the content and performance of any such Third-Party Websites.
Defeat Diabetes has not reviewed, and cannot review or control, all of the material, including computer software or other goods or services, made available on or through Third-Party Websites and does not endorse (and is not responsible or liable for) any content, advertising, products, or other materials on or available from such Third Party Websites. Accordingly, Defeat Diabetes does not represent, warrant or endorse any Third-Party Websites, or the accuracy, currency, content, fitness, lawfulness or quality of the information material, goods or services available through any Third-Party Websites.
Defeat Diabetes disclaims, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from your use of or reliance on, any content, advertisements, products or other resources available on any Third-Party Websites (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources).
You agree that, when linking to or otherwise accessing or using any Third-Party Websites, you are responsible for:
14. COMMUNITY STANDARDS AND CONDUCT GUIDELINES
You agree that you will not (and/or will not use any part of our Services) to breach our community standards and conduct guidelines set out in this clause (“Community Standards and Conduct Guidelines”):
(a) Upload, post, email or otherwise transmit any User Content or other materials that: I) are unlawful, harmful, threatening, abusive, harassing, inflammatory, tortious, defamatory, vulgar, libelous, slanderous, discriminatory, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable (in our sole discretion); II) contain adult content, including obscene, pornographic, and/or sexual terms, descriptions and/or images, nudity, profanity or graphic violence; III) incite or encourage criminal or terrorist activities or physical harm against another; IV) exploit political agendas or “hot button” issues for commercial use, or that contain hate speech based upon the race, sex, national original, religious affiliation, marital status, sexual orientation, gender identify, or language of an individual or group; V) are not your own, or that you do not have a right to upload, post, email or otherwise transmit under any law or under contractual or fiduciary relationships (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); VI) infringe upon any patent, trademark, trade secret, copyright, right of privacy or publicity or other proprietary rights of any party or that are deceptive, misleading or fraudulent or that may otherwise be unlawful or give rise to civil or criminal liability; VII) are unauthorised advertising, promotional materials, “junk mail,” “spam,” “phishing,” “chain letters,” “pyramid schemes,” or any other form of solicitation, opinions or notices, commercial or otherwise; VIII) contain software viruses, spyware, adware, worms, or any other computer malware or malicious code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
(b) Harm minors in any way, or solicit or otherwise attempt to gain any information from a minor; (c) Advertise or otherwise solicit funds or constitute a solicitation for goods or services; (d) Impersonate any person or entity, including, but not limited to any user of the Services, a director, officer, employee, shareholder, agent or representative of Defeat Diabetes, our Business Customers or any other person or entity, or falsely state or otherwise misrepresent your affiliation with Defeat Diabetes. our Business Customers or any other person or entity; (e) Provide false, misleading or inaccurate information to Defeat Diabetes or any other member; (f) Create more than one unique public profile or register for more than one account except as specifically permitted in these Terms and Conditions, create an account on behalf of someone else, or create a false or misleading identity on the Services; (g) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content or other materials transmitted to, on or through the Services; (h) Attempt to probe, scan or test the vulnerability of the Services or any associated system or network, or breach security or authentication measures without proper authorisation; (i) Use or affect the Services in any manner that could damage, disable, overburden or impair the Services or its functionality, or disrupt the normal flow of dialogue (including, without limitation, “flooding,” “mail bombing,” or “crashing”), or otherwise act in a manner that negatively affects or otherwise diminishes the quality of another user’s experience of the Services; (j) Interfere with, attempt to interfere with, disrupt, or attempt to disrupt the Services or servers or networks connected to the Services (including any security of such Services, servers or networks), or disobey any requirements, procedures, policies or regulations of networks connected to the Services; (k) Intentionally or unintentionally violate any applicable local, state, national or international law, including, but not limited to, any regulations having the force of law; (l) “Stalk”, intimidate or otherwise harass another user or employee of the Services; (m) Solicit, collect or post personal data or attempt to solicit, collect or post personal data about other users of the Services, including but not limited to usernames or passwords; (n) Access or attempt to access another user’s account without his or her consent; (o) Reverse engineer, disassemble or decompile any part of the Services, or attempt to discover or recreate the source code for any part of the Services; or (p) Assign, transfer or sublicense your rights as a registered user of the Services.
Your privilege to use the Services (including your ability to contribute to discussions on the Public Forum or to other users in a Defeat Diabetes Facebook Group) depends on your compliance with the community standards and conduct guidelines set forth above. We may revoke your privileges to use all or a portion of the Services and/or take any other appropriate measures to enforce these community standards and conduct guidelines if violations are brought to our attention. Further, if you fail to adhere to our community standards and conduct guidelines, or any part of these Terms and Conditions, we may terminate, in our sole discretion, your use of, or participation in, any Public Forum, Defeat Diabetes Facebook Group or your access to and use of the Services. Any violation of this section may also subject you to civil and/or criminal liability.
You agree and understand that you may be held legally responsible for damages suffered by other users of the Services or other third parties as the result of your remarks, information, feedback or other content posted or made available to, on or transmitted through the Services (including in any Public Forum or Defeat Diabetes Facebook Group) that is deemed defamatory or otherwise legally actionable. Defeat Diabetes is not liable for damages of any kind, arising out of or in connection to any defamatory or otherwise legally actionable remarks, information, feedback or other content posted or made available on the services by you.
Violations of our Community Guidelines may result in criminal and/or civil penalties against you. Defeat Diabetes will investigate any alleged or suspected violations and if a violation of criminal law is reasonably suspected, we may contact and/or cooperate with law enforcement agencies in order to investigate the matter.
15. HEALTH AND MEDICAL SERVICE DISCLAIMER
We do not provide professional medical services or medical advice. The Services provided by us (including any User Content you see on our Services) do not contain or constitute, and should not be interpreted as, medical advice or opinion. No doctor-patient relationship is created between you and us. Use of the services is not for medical emergencies. If you think you have a medical emergency, call 000.
15.1 No Doctor-Patient Relationship: Any and all services provided by, in and/or through the Services are for informational purposes only. Defeat Diabetes is not a medical professional, and Defeat Diabetes does not provide medical services or render medical advice. Nothing contained in the Services should be construed as such advice or diagnosis. The information and reports generated by us should not be interpreted as a substitute for professional medical consultation, evaluation, or treatment, and the information made available on or through the Services should not be relied upon when making medical decisions, or to diagnose or treat a medical or health condition.
Your use of the Services does not create a doctor-patient relationship between you and any of the Defeat Diabetes Parties (including, without limitation, coaches) or any other users of Defeat Diabetes’ Services).
You are urged and advised to seek the advice of an appropriately qualified medical professional with any questions you may have regarding your health before beginning any weight loss program, physical activities or any other plans that may be referenced, discussed or offered under the Services. If you are being treated for an illness, taking any prescription medication or following a therapeutic diet to treat a disease or condition, you are especially urged to consult with an appropriately qualified medical profession before using the Services. You represent to us (which representation shall be deemed to be made each time you use the Services), that you are not using the Services or participating in any of the activities offered by the Services for the purpose of seeking medical attention or advice. You further agree that, before using the Services, you have consulted an appropriately qualified medical professional, particularly if you are at risk for problems resulting from exercise or changes in your diet. If any information you receive or obtain from using the Services that is inconsistent with the medical advice from an appropriately qualified medical professional, you should follow the advice of the appropriately qualified medical professional.
15.2 Warning: If you have type 2 diabetes and are taking either:
It is critical that you consult with your doctor before beginning the Defeat Diabetes low carb program as your dosage will need to be reduced.
16. RISK ASSUMPTION: YOUR INTERACTIONS WITH OTHERS ON THE WEBSITES, THE WEBSITES SOCIAL CHANNELS AND/OR MOBILE APPS
Defeat Diabetes expressly disclaims any and all liability that may arise from or in connection with your use of the Services and participation in any other activities offered in the Services, including, without limitation, your participation in any Defeat Diabetes Facebook Group or your interactions with any facilitator or coaches or other users of the Services. You knowingly and freely assume all risk when using the Services.
You are solely responsible for your interactions with other users of the Services. You acknowledge and understand that Defeat Diabetes is not obliged in any way to screen its users, inquire into the backgrounds of its users, or review or verify the statements of its users, including without limitation information or representations contained in public profiles.
You hereby agree to exercise reasonable precaution in all interactions with other users of the Services, particularly if you decide to meet another user in person. Defeat Diabetes does not represent, warrant, endorse or guarantee the conduct of its users or their compatibility with you.
17. DISCLAIMERS OF WARRANTIES
Defeat Diabetes, on behalf of itself and any of its Third-Party Service Providers, licensors and suppliers, hereby disclaims all warranties. The products, offerings, content and materials provided in the Services are provided “as is” and without warranties of any kind, either express or implied. To the fullest extent permitted by law, Defeat Diabetes, on behalf of itself, and any of its Third-Party Service Providers, licensors and suppliers, disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose, title, compatibility, security, accuracy or non-infringement. Neither Defeat Diabetes, nor any of its licensors, licensees, service providers or suppliers warrant that the applications or any function contained in the Services will be uninterrupted or error-free, that defects will be corrected, or that the applications or the servers that make the applications available are free of viruses or other harmful components.
Any product, offering, content and material downloaded or otherwise obtained through the use of the Services is done at your sole risk and you will be solely responsible for any damage to your computer system or devices or loss of data that results from the download of any such product, offering, content or material.
Neither Defeat Diabetes, nor any of its licensors, licensees, business customers, service providers or suppliers warrant or make any representations regarding the use or the results of the use of the products, offerings, content and materials in the services in terms of their correctness, accuracy, reliability, or otherwise.
No advice or information obtained by you from our personnel or through the services shall create any warranty not expressly provided for in these Terms and Conditions.
18. AUSTRALIAN CONSUMER LAW
The Services come with guarantees that cannot be excluded under the Australian Consumer Law (“ACL”). For major failures with the Services, you are entitled to:
You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the Services rectified in a reasonable time and, if this is not done, to cancel your subscription and obtain a refund for the unused portion of your subscription.
If the ACL applies to you as a consumer, nothing in these Terms and Conditions excludes your statutory rights as a consumer under the ACL. You agree that our liability for the Services provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms and Conditions.
19. THIRD-PARTY PRODUCTS, SERVICES AND DATA COLLECTION
Certain features, aspects, software products and services offered through the Services may be provided, in whole or in part, by third parties (“Third-Party Services” as provided by “Third-Party Service Providers”). In order to use Third-Party Services, you may be required to enter into additional terms and conditions with Third-Party Service Providers. Our Terms and Conditions apply only to the Services, and not to the apps of any other person or entity, and your right to use such Third Party Services as part of the Services is subject to and governed by the terms and conditions of the third party license applicable to such Third-Party Services. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products or other materials on or available from such Third Party Service Providers. In the event of a conflict between the terms of these Terms and Conditions and the terms of such third party licenses, the terms of the third party licenses shall control with regard to your use of the relevant Third Party Service.
Defeat Diabetes disclaims, and you agree to assume, all responsibility and liability for any damages or other harm, whether to you or to third parties, resulting from:
20. LIMITATION OF LIABILITY
You expressly understand and agree that in no event shall Defeat Diabetes, or any of its Third-Party Service Providers, licensors and suppliers be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from:
You, on behalf of yourself, your personal representatives and your heirs and assigns, hereby agree to release, waive, discharge, hold harmless, defend and indemnify Defeat Diabetes and any of Defeat Diabetes’ officers, directors, shareholders, employees, agents, representatives, sublicensees, successors and assigns from any and all claims, actions or losses for bodily injury, property damage, wrongful death, emotional distress, loss of services or other damages or harm, whether to you or to third parties, which may result from your use of the Services.
You understand and agree that the cancellation or termination of your subscription is your sole right and remedy with respect to any dispute with us including, without limitation, any dispute related to, or arising out of:
The maximum liability of Defeat Diabetes and its Third-Party Service Providers, licensors and suppliers to you under all circumstances for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) shall not exceed the amount paid by you, if any, for accessing our Services. If any portion of this limitation of liability is found to be invalid, liability is limited to the fullest extent permitted by law. You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between Defeat Diabetes and you. The Services would not be provided without such limitations.
All actions shall be subject to the limitations set forth in these Terms and Conditions.
21. INTELLECTUAL PROPERTY
21.1 Software: You acknowledge and agree that the Services and all intellectual property rights associated with the Services are, and shall remain, the property of Defeat Diabetes (and, where applicable, its licensors). Furthermore, you acknowledge and agree that the source and object code of the Website and/or Mobile App and the format, directories, queries, algorithms, structure and organization of the Website and/or Mobile App are the intellectual property and proprietary and confidential information of Defeat Diabetes and its licensors and suppliers. Except as expressly stated in these Terms and Conditions, you are not granted any intellectual property rights in or to the Services by implication, estoppel or other legal theory, and all rights in and to the Services not expressly granted in these Terms and Conditions are hereby reserved and retained by Defeat Diabetes.
21.2 Trademarks: Defeat Diabetes, defeatdiabetes.com.au and the Defeat Diabetes logo (collectively, the “Defeat Diabetes Marks”) are trademarks or registered trademarks of Defeat Diabetes. Other trademarks, service marks, graphics, logos and domain names appearing on the Website, Mobile App or in other content provided to you during or relating to your use of the Services may be the trademarks of third-parties. Neither your use of the Services, nor these Terms and Conditions, grant you any right, title or interest in or to, or any license to reproduce or otherwise use, the Defeat Diabetes Marks or any third-party trademarks, service marks, graphics, logos or domain names. You agree that any goodwill in the Defeat Diabetes Marks generated as a result of your use of the Services will inure to the benefit of Defeat Diabetes and you agree to assign, and hereby do assign, all such goodwill to Defeat Diabetes. You shall not at any time, nor shall you assist others to, challenge Defeat Diabetes’ right, title, or interest in or to, or the validity of, the Defeat Diabetes Marks.
21.3 Copyrighted Materials; Copyright Notice: All content and other materials available on or through the Services, including without limitation the Defeat Diabetes Marks, design, text, graphics, and other files, and the selection, arrangement and organization thereof, are either owned by Defeat Diabetes or are the property of Defeat Diabetes’ licensors and suppliers. Except as explicitly provided, neither your use of the Services nor these Terms and Conditions grant you any right, title or interest in or to any such content or materials.
21.4 Copyright Complaints: We respect the intellectual property of others, and we ask our users to do the same. We may, in appropriate circumstances and in our discretion, terminate the rights of any user to access or use our Services (or any part thereof) who infringe upon the intellectual property rights of us or others. If you have evidence, know, or have a good faith belief that your work has been copied in a way that constitutes copyright infringement or are aware of someone doing so, please contact us and include the following information:
If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, please contact us. Any notification to us under this clause should be sent to us via email at support@DefeatDiabetes.com.au.
Without limiting any indemnification provisions of these Terms and Conditions, you agree to indemnify, hold harmless and, at our option, defend Defeat Diabetes and its officers, directors, members, employees, stockholders, managers, agents and representatives (collectively, “Defeat Diabetes Indemnified Parties”) from any and all third party claims, actions, demands, causes of action, liability, damages and/or costs (including, but not limited to, reasonable legal costs and expenses) (collectively, “Claims”) arising from:
The Defeat Diabetes Indemnified Parties will have the right, but not the obligation, to participate through counsel of their choice in any defense by you of any Claim as to which you are required to defend, indemnify or hold harmless the Defeat Diabetes Indemnified Parties. You may not settle any Claim without the prior written consent of the concerned Defeat Diabetes Indemnified Parties.
23. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Victoria, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to your use of the Services or these Terms and Conditions shall be commenced only in the state or federal courts located in Victoria and each party irrevocably and unconditionally submits to the -exclusive jurisdiction of such courts and any courts entitled to hear appeals from those courts for the purposes of litigating any such action, and waives any right to object to proceedings being brought in those courts.
24. TERM AND TERMINATION
24.1: Termination: These Terms and Conditions will remain in full force and effect while you use our Services, until the Terms and Conditions expire or are otherwise terminated. We may terminate your use of, or access to, the Service in accordance with these Terms and Conditions, where stated.
24.2 Effect of Termination; Survival: Termination of these Terms and Conditions automatically terminates all rights and licenses granted to you under these Terms and Conditions, including all rights to use the Services, except that all terms that by their nature may survive termination shall be deemed to survive such termination (including, without limitation, intellectual property (clause 21), any disclaimers, limitations of liability (clause 20), User Content license (clause 12), governing law and jurisdiction (clause 23).
Subsequent to termination, Defeat Diabetes reserves the right to exercise whatever means it deems necessary to prevent your unauthorised use of the Services, including without limitation technological barriers such as IP blocking and direct contact with your Internet Service Provider.
24.3 Legal Action: If we, in our sole discretion, take legal action against you in connection with any actual or suspected breach of these Terms and Conditions, we will be entitled to recover from you as part of such legal action, and you agree to pay, our reasonable legal costs incurred as a result of such legal action. You agree that the Defeat Diabetes Parties will have no legal obligation or other liability to you or to any third-party Claim against you arising out of or relating to any termination of these Terms and Conditions.
25. MISCELLANEOUS TERMS
25.1 Amendment: These Terms and Conditions may be amended by us at any time. We will post any amendment to these Terms and Conditions on our Website, Mobile App or will email you to give notice of any such amendment. Your continued use of the Services after notice of any such amendment has been provided by us, constitutes your acceptance of any such amendment to the Terms and Conditions.
25.2 Severability: If any provision of these terms shall be found by a court of competent jurisdiction to be unlawful, invalid, void or voidable, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.
25.3 Entire Agreement: These Terms & Conditions are the entire agreement between you and us relating to the subject matter herein.
25.4 Assignment: We may assign our rights and obligations under these Terms & Conditions. These Terms & Conditions will inure to the benefit of our successors, assigns and licensees.
25.5 Waiver: The failure of either party to insist upon or enforce the strict performance of the other party with respect to any provision of these Terms & Conditions, or to exercise any right under the Terms & Conditions, will not be construed as a waiver or relinquishment to any extent of such party’s right to assert or rely upon any such provision or right in that or any other instance; rather, the same will be and remain in full force and effect.
25.6 Relationship of Parties: These Terms and Conditions do not intend to create a partnership, joint venture or agency relationship between the parties.
25.7 Privacy: We agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable legislation or privacy guidelines.
25.8 Force Majeure: A party will not be liable for any delay or failure to perform its obligations under these Terms and Conditions if such delay is due to any circumstance beyond its reasonable control (“Force Majeure”). Force Majeure means an unforeseeable event beyond the control of a party which occurs without fault or negligence of the affected party, including acts of God, war, riot, insurrection, vandalism, sabotage, strike, lockout, ban, limitation of work or other industrial disturbance, law, rule or regulation of any government or governmental agency and executive or administrative order or act of general or particular application, and the consequences of epidemics and pandemics (including COVID-19).
25.9 Email: The parties agree to sending and receiving electronic mail. Each party releases the other from any liability it may have as a result of any unauthorised copying, recording, reading or interference with that document or information after transmission, for any delay or non-delivery of any document or information and for any damage caused to your system or any files by a transfer.
App In-store Review Competition Terms and Conditions
1. Instructions on how to participate form part of these “Terms and Conditions.” Participation in this Promotion is deemed acceptance of these Terms and Conditions. Participation
2. The promotion is only open to individual Australian residents who are not employees (or their immediate family members) of Defeat Diabetes, its related companies or agencies associated with this promotion who have subscribed to the Defeat Diabetes app via Apple Store or Google Play. (Participants).
3. Participants under the age of 18 must have the consent of their parent or legal guardian to enter this promotion and to agree to its terms.
How to enter and submission period
4. Participants must during the Submission Period write and upload a review of their Defeat Diabetes app on their relevant app store, Apple Store or Google Play (Review) together with inputting their full name or other name that clearly identifies the Participant. (Entry).
5. The “Submission Period” commences on the 1st of each month from March 2021 until the final day of each month. The Promoters have the full discretion to close or extend the deadline if required. Entry requirements
7. Only one Entry is permitted per Participant.
8. An offer for one (1) thirty minute (30) consult will be awarded to the Participant who has successfully given the most inspirational review in the calendar month, as determined by the review panel.
9. The Participant will be notified privately by email within 7 calendar days of close of the Submission Period. Prize(s)
10. The “Prize” consists of one (1) 30 minute private video or phone consult with Defeat Diabetes Expert and Accredited Practising Dietitian Nicole Moore, Master Nutr. APD OR one (1) $50 Woolworths WISH e-gift card.
11. The Prize is valid for one (1) month from the date the prize winner is notified.
12. The Prize is to be redeemed at a mutually agreed time only.
13. The Prize is not redeemable for cash and is subject to change at the discretion of Defeat Diabetes. Claiming the Prize
14. Participants may be required to provide personal information (such as a mobile number or email address) in order to claim the Prize.
15. If a Participant does not claim his/her Prize by the time indicated by the Promoter, or makes any changes or cancellations to the agreed schedule, or if a Participant cannot be contacted, or cannot provide suitable proof as to eligibility, or compliance with these Terms and Conditions, he/she will forfeit the Prize. Prizes, or any unused portion of a Prize, are not exchangeable and cannot be taken as cash.
16. The Prize can only be redeemed once. Participant’s warranties and indemnity
17. Each Participant warrants to the Promoter that (a) he/she has complied with the Entry requirements; b) no Entry submitted by him/her will contain viruses or cause harm to any person or entity; and (c) he/she has and will comply with all applicable laws and regulations including without limitation copyright law and privacy law when participating in this promotion. Each Participant agrees to indemnify the Promoter against all costs and claims arising from a failure by him/her to comply with these Terms and Conditions.
18. Each Participant agrees that he/she is fully responsible for each Entry he/she submits, and is fully responsible for any equipment, or other costs required for, or associated with an Entry. To the fullest extent permitted by law, the Promoter excludes any liability for such Entries or any costs borne by the Participant relating to such Entries.
Conditions that may invalidate or disqualify the Entry, Participants or the Promotion
19. The Promoter reserves the right to disqualify any Entry where: it reasonably suspects that the Entry fails to comply with relevant law, breaches these Terms and Conditions, or the Participant has failed to meet the eligibility criteria.
20. If the Promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated by the Promoter, the Promoter reserves the right to the fullest extent permitted by law and subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the Promotion.
Collection of personal information
22. Information collected by The Tools will be stored on their own servers and subject to their privacy policies.
23. Nothing in these Terms and Conditions limits, excludes, modifies, or, purports to limit, exclude or modify the statutory consumer guarantees under the Competition and Consumer Act, as well as other implied warranties under any legislation in Australia (Non-Excludable Guarantees). Except for any liability that cannot be excluded by law, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability for any personal injury or any loss or damage (including loss of opportunity) – whether direct, indirect, special or consequential – arising in any way out of the promotion, including (without limitation) out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any Entry that is late, lost, altered or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the control of the Promoter; or (d) any tax liability incurred by a Participant.
24. If any provision of these Terms and Conditions is unenforceable for any reason it shall be severed and the remaining Terms will remain in full force and effect.
25. This Promotion is governed by the laws of Victoria. The Participant and Promoter submit to the non-exclusive jurisdiction of the courts of Victoria. The promoter is Defeat Diabetes Australia Pty Ltd (ABN 84 642 895 609) of South Melbourne, VIC 3205, Australia (Defeat Diabetes).
TERMS OF BUSINESS FOR PRINT AND EBOOK SALES (updated 22 March 2023)
All prices are listed in Australian Dollars.
PLEASE NOTE WE CANNOT DELIVER BOOKS TO PO BOX ADDRESSES.
PLEASE NOTE: As Defeat Diabetes is an online business and our primary means of communication with you will be via the email address you have listed on your Defeat Diabetes account. Defeat Diabetes will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting Defeat Diabetes.
CHANGING OR CANCELLING ORDERS
In the first instance, if you have an issue with your order then please contact Defeat Diabetes Customer Care as soon as possible at firstname.lastname@example.org.
Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing in our Distribution Centre for In Stock items, or begins processing at our supplier for all other items.
The cut off to make changes to an order or a cancellation is 2 hours for In Stock items, or 1 business day in all other cases. Adding or substituting items on an order is not possible after these times and a new order will be required to be placed. Note we are unable to combine multiple individual orders.
Any addition or substitution may cause a change in the shipping time frame for that order so please be aware of the advised shipping time for added or substituted items.
A refund is only possible if changes or cancellations are requested prior to the above advised cut off times. At Defeat Diabetes’ absolute discretion we may offer a store credit for a cancellation accepted outside of these terms.
Note that a cancellation for a change of mind is not possible for the following product types:
This policy does not limit the rights you are entitled to under Australian Consumer Law.
Returns for defective items
If there is a problem with any of the items received for your order then the Defeat Diabetes Customer Care team is available to help you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. Defeat Diabetes will require evidence of the issue and may require you to return the item for assessment.
Defeat Diabetes may provide means to return an item at no cost to you or an alternate remedy. If an item is required to be returned (at no cost) it must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returns for change of mind
Before returning anything you must contact Defeat Diabetes Customer Care.
Defeat Diabetes is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items for a change of mind must be received at Defeat Diabetes in new and re-saleable condition (except where a damaged item has been accepted for return).
Where an item is returned for a change of mind without Defeat Diabetes’s approval, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at Defeat Diabetes Distribution Centre, Defeat Diabetes is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.
A return and refund for a change of mind is not possible for the following product types:
When purchasing Digital Content the Customer acquires a license to access the Digital Content as provided by Defeat Diabetes.
Once a Customer accesses or downloads any Digital Content that they purchase, they no longer have the right to cancel their purchase of that Digital Content.
Defeat Diabetes obligations to the Customer with regards to supply of the Digital Content is fulfilled when the Digital Content is downloaded. It is your responsibility not to lose, destroy, or damage Digital Content once downloaded. If you experience any difficulty accessing or using the digital content, or a technical issue, then please contact Defeat Diabetes Customer Care as soon as possible for assistance. You must take reasonable endeavours to follow the instructions provided and any guidance provided by Defeat Diabetes Customer Care to access the Digital Content. In the event that the Digital Content is defective or faulty the Customer is entitled to a refund.
Defeat Diabetes reserves the right to change, suspend, remove or disable access to any Digital Content, products, or other materials comprising a part of a digital service at any time, in good faith, with reasonable prior notice. If the change to the Digital Content materially reduces your rights, you may be entitled to a pro rata refund based on the extent of the reduction of your rights.
The Publishers may at any time withdraw or remove Digital Content and make no guarantees that Digital Content will continue to be made available for access. In this circumstance, Defeat Diabetes will take reasonable endeavours to notify Customers prior to the withdrawal or removal of that Digital Content.
Customers may be able to re-download previously acquired Digital Content to their devices. Content may not be available for re-download if that Content is no longer offered on our Services. If the Customer has purchased but has not yet downloaded the Digital Content that is no longer offered on our Services, Defeat Diabetes will refund the Customer for that Content within the 30 days from the date when that Content was removed from our Services.
DIGITAL SUBSCRIPTION TERMS
In Stock at the Defeat Diabetes Warehouse
Items that are in stock at the Defeat Diabetes Warehouse will state, 'Ships in 3 business days'. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a "sale" period, dispatch time for 'in stock' items can be delayed due to increased volume of orders.
Items Not In Stock at the Defeat Diabetes Warehouse
Items that are NOT in stock at the Defeat Diabetes Warehouse will be identified with “Out of stock” in the title and you will not be able to order from Defeat Diabetes. Our website is updated daily but titles can and do sometimes become temporarily out of stock without prior notice from the publisher. If an item in your order is affected then Defeat Diabetes staff will contact you via the email you have provided in your Defeat Diabetes account to inform you of the delay.
How long will it take to deliver your book to you?
Digital books are available to download immediately after purchase, and a download link will be sent to the email addres you have provided in your Defeat Diabetes account.
Print books will be processed and dispatched within three working days. You will be sent an email with your purchase details once your order has been placed.
In all instances we will notify you of delivery times for each title with the information we have at the time of processing your order as discussed above. Please also add the appropriate number of days it may take for Sendible for to deliver to you from Sydney NSW.
If items are not readily available then our Order Processing Team will endeavour to contact you via the email provided in your Defeat Diabetes account to discuss the time frame for these items.
Items that are Pre-Orders will be ordered automatically unless the listed publication date changes.
How will I know if my order has been dispatched?
An automated 'shipped' email will be sent once your order has been dispatched from our warehouse.
INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION
*** Address changes and/or corrections made through your Defeat Diabetes Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be done by contacting the Defeat Diabetes Customer Care Team as soon as possible.***
(Don't forget to update your account for future orders after phoning Defeat Diabaetes.)
Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:
If Defeat Diabetes is found to be responsible for incorrectly addressing a package then Defeat Diabetes will be responsible for the resending, replacement or refund of the items not delivered or delayed, including any further cost of packaging and delivery.
Any package returned to Defeat Diabetes due to the above incorrect and/or insufficient information supplied by the customer will require an extra delivery charge of $9.99 to be dispatched again to the customer (using new delivery information to be confirmed by the customer). Also, if Defeat Diabetes has incurred extra fees to retrieve the package due to incorrect or insufficient information supplied by the customer, then these charges will also be borne by the customer before the package can be dispatched again.
Any shipment that is materially delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Defeat Diabetes. NO REFUNDS and NO STORE CREDITS are applicable.
If the package has the correct delivery information and is 'lost' by our delivery company, Defeat Diabetes will replace the items (at Defeat Diabetes cost) only after you have checked with your local Post Office as per the information in the Help Centre section of the website or, issue a store credit if the replacement copies will not arrive in time. If Defeat Diabetes is unable to source a replacement copy due to the title no longer being available for whatever reason, a refund will be processed for the unavailable title. If your package has not arrived after six (6) weeks of receiving the automated ‘shipping’ email, you must contact Defeat Diabetes within 30 days after that six weeks period to report a ‘lost’ package otherwise no store credit or refund (if applicable) will be available.
Customers please note that many of our Defeat Diabetes customers inform us that their Australia Post Redirections do not work with packages. Defeat Diabetes will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact Customer Service before you move to ensure a current order has the updated details to minimise delays.
Please see our INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION section in the Help Centre for more details and how to avoid errors in placing your order.
CHARGING OF CREDIT CARDS
Your credit card is charged for physical items after the Defeat Diabetes order team has confirmed availability. Items that are no longer available will be removed from the website and excluded from your processed order and therefore you will not be charged for them.
eBooks and Gift Certificates are charged immediately during the purchasing process, prior to delivery.
If Defeat Diabetes is unable to charge a customer's credit card due to insufficient funds or other errors, then Defeat Diabetes will attempt to contact the customer by the email address in your Defeat Diabetes account to rectify the issue. If the customer does not contact Defeat Diabetes to resolve the issue then the order will be cancelled. Please note that stock availability and prices may change if the time between placing the order and credit card details being corrected or funds being available is delayed.
ORDERS WITH MULTIPLE ITEMS
Customers with more than one item may be sent their items in multiple shipments. Defeat Diabetes holds on to items for up to 6 business days after the first item has been allocated to the order to include as many items in one shipment as possible. Customers shipping to addresses in Australia pay a one off fee of $9.99 for as many shipments required per order. If you require items to be sent before the 6 business day time frame, an additional postage charge of $9.99 will apply. Overseas orders see below.
Defeat Diabetes regrets that it cannot service overseas customers and any orders by international customers will be refused at checkout.
COMPLETION OF AN ORDER & OUTSTANDING ITEMS
An order will be complete when either of the following occurs (i) all items were sent and delivered (ii) the order has been cancelled during the cooling-off period (iii) the customer received some items but nominated to get a credit or refund for the remaining amount (iv) Defeat Diabetes could not charge the credit card and the unprocessed order was cancelled (v) the remaining items that are yet to be delivered in the order are no longer in print or available through Defeat Diabetes suppliers (vi) more than 120 days have passed since monies have been received on an order and Defeat Diabetes was unable to source the title(s) and the customer has received a refund for the amount of the cancelled item, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Pre-Orders where the 120 days commences from the publish date.
Third-Party Service Providers: Defeat Diabetes may provide the service providers that deliver packages with your email address and/or mobile phone number ONLY to provide customers up to date delivery tracking of dispatched orders.
The information contained on the Defeat Diabetes website may contain technical inaccuracies or typographical errors. All liability of Defeat Diabetes Pty Ltd, howsoever arising for inaccuracies or errors, is expressly excluded to the fullest extent permitted by law.
TERMS AND CONDITIONS
WIN 1 of FIVE (5) CHIEF STARTER PACKS 2023
TERMS AND CONDITIONS
WIN 1 of TEN (10) LOW CARB BAKING ECOOKBOOKS 2023
The promoter is Defeat Diabetes Australia Pty Ltd (ABN 84 642 895 609) of Eveleigh, NSW, 2015, Australia (Defeat Diabetes), henceforth referred to as ‘the promoter’.
Employees of the Promoter or their family members or anyone else connected in any way with the competition or helping to set up the competition shall not be permitted to enter the competition.
To enter the competition, an entrant must submit an entry form and answer a 25 words or less question of the promoter’s choice.
The closing date for entry will be 4 pm (AEDT) on Friday 27 October 2023. After this date, no further entries to the competition will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
Ten (10) prizes will be awarded as follows:
1 x digital format of ‘Low Carb Baking’ ecookbook. Consisting of a PDF file.
The ecookbook will be emailed to the winners, using the email address provided in the competition entry form
The Promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the Promoter’s control. The Promoter will notify entrants of any changes to the competition as soon as possible.
The Promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be selected on Monday 30 October 2023
The winners will be notified by phone/email on Tuesday 31 October 2023. If the winners cannot be contacted or do not claim the prize within 3 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
The Promoter’s decision regarding all matters to do with the competition will be final, and no correspondence will be entered into.
By entering this competition, an entrant indicates his/her acceptance and agreement to be bound by these terms and conditions.
The competition and these terms and conditions will be governed by Australian law, and any disputes will be subject to the exclusive jurisdiction of the courts of Australia.
The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The winner’s name will be published on our website.
This promotion is not sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to the Promoter and not to any other party.