Defeat Diabetes Terms and Conditions

LAST UPDATED Friday 19 January 2026

1. Introduction

1.1 Overview  

Welcome to Defeat Diabetes (the "Program"), accessible via our website and mobile applications (collectively, the "Platform"). By accessing or using the Platform, you agree to comply with these terms and conditions ("Terms"). If you do not agree with these Terms, please do not use the Platform.

1.2 Eligibility  

The Platform is intended for users who are 18 years old or older. By using the Platform, you represent that you meet this age requirement.

2. Account Registration

2.1 Account Creation  

You may need to register an account to access certain program features. You agree to provide accurate and complete information during the registration process and to keep this information up to date.

2.2 Account Security  

You are responsible for maintaining the confidentiality of your account credentials and all activities under your account. If you suspect any unauthorised use of your account, you must notify us immediately.

2.3 Billing 

Our Billing Terms set out the process you must follow to purchase a paid-for Subscription (and some additional terms that apply to your purchase). After that, subject to your right to cancel, as detailed below, we will automatically charge the same payment method for your subsequent Subscription fees.

2.4 Your account

If you have signed up for a Defeat Diabetes Plan on the web, we’ll email you your password. If you have signed up for Defeat Diabetes via Google Play or Apple AppStore, you will create your own password. You are responsible for ensuring that your contact details are updated.

3. Program Access and Usage

3.1 Licence to Use  

We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial purposes. This licence does not include any resale or commercial use of the Platform or its content.

3.2 Prohibited Activities  

You agree not to:

1. Use the Platform for any unlawful purpose.
2. Upload or transmit any harmful code, viruses, or malware.
3. Engage in any activity that interferes with or disrupts the Platform's operation.

3.3 Suspension and Termination  

We reserve the right to suspend or terminate your access to the Platform at our discretion, without notice, for conduct that violates these Terms or is otherwise harmful to other users or the Platform.

3.4 Premium services

1. You will need to pay additional fees to use and access certain premium content, applications, enhanced functionality and/or features of the Services (collectively the “Premium Services”). 
2. Our Premium Services may include personal dietetics and coaching services, blood testing services, and other services we make available as Premium Services. Each Premium Service has terms and conditions you must accept before purchasing.

3.5 Plan Usage

You must use your HbA1c blood test referral,  telehealth and dietetics consultations purchase within 12 months of your trial period (14 days from purchase) ending. 

4. Memberships and Subscriptions

4.1 Access

1. Once you have registered for a Defeat Diabetes subscription (a “Subscription”) and paid any applicable Subscription fee, subject to your compliance with these Terms, you can access the Services through the App and/or the Website.
2. You must be at least eighteen (18) years old to purchase a Subscription and access the Services.

4.2 Membership Types  

The Platform may offer different membership plans, including free and paid subscriptions. Details of these plans, including fees, are provided during the registration process.

4.3 Payment Terms  

You agree to pay the applicable fees for paid subscriptions as outlined in the membership plan. Payments are non-refundable, except as required by law.

4.4 Automatic Renewal  

Unless you cancel your subscription, it will automatically renew at the end of the subscription period. You can manage your subscription settings through your account or the relevant App Store to prevent your Subscription from automatically renewing.

4.5 Termination 

We may terminate your Defeat Diabetes account and right to access the Services, or any part thereof, by contacting you if you have breached these Terms or the Billing Terms seriously or have failed to pay your Subscription fee when due. 

5. Service use

5.1. Use Restrictions

You agree to:

1. Not share or provide access to any part of the Services to others without our prior written consent.
2. Only copy parts of the Services when necessary for backup or operational security purposes.
3. Refrain from adapting or modifying any part of the Services.
4. Ensure that no part of the Services is combined with or incorporated into other programs except as necessary to access the Services on permitted devices as outlined in these Terms.
5. Not disassemble, decompile, reverse engineer, or create derivative works based on any part of the Services, except where such actions are necessary to achieve interoperability with other programs as allowed by law. Any information obtained through such actions must:
   1. Not be disclosed to third parties without our prior written consent.
   2. Not be used to create software substantially similar to the Services.
   3. Be kept secure. 
   4. Be used solely for achieving interoperability.
   5. Comply with all applicable technology control or export laws and regulations related to the technology used or supported by the Services.

5.2  Acceptable Use and Content Standards

1. When using the Services, you must: 
   1. Not use the Services unlawfully, fraudulently, maliciously, or in any manner inconsistent with these Terms, such as hacking or inserting malicious code.
   2. Respect our intellectual property rights and those of third parties.
   3. Avoid uploading or transmitting material that is defamatory, offensive, objectionable, breaches confidence or privacy, or causes annoyance or inconvenience.
   4. Ensure that all content you upload or transmit is accurate (for factual statements), genuinely held (for opinions), and complies with applicable laws in the UK and any country in which it is posted.
   5. Not use the Services in a way that could damage, disable, compromise our systems or security, or interfere with other users.

5.3 Personal data 

Except for your personal data covered under our Privacy Policy, any material you transmit or post to the Website or App will be considered non-confidential and non-proprietary. We have no obligations regarding such material and may use, copy, distribute, and disclose it to third parties for any purpose.

5.4 Third-person data

Before providing information about others, ensure they understand how their information will be used (see our Privacy Policy) and that you have their consent to provide that information on their behalf. By providing their information, you confirm this is the case.

5.5. Law enforcement

We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone posting any material in breach of these Terms or the laws of New South Wales, Australia.

5.6 Content

1. The views, opinions and advice expressed through the Services do not necessarily represent our views, opinions and advice, and we do not accept any liability for any loss or damage arising from reliance on the same or the use of any interactive service by any user. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any information, text, links, graphics, photos, videos, or other materials or arrangements of materials uploaded or downloaded (collectively referred to as “Content”) or communications posted via such Services or endorse any opinions expressed via such Services.
2. Furthermore, where we publish (or otherwise make available) third-party research (and associated information), you acknowledge that third parties prepare such information outside our control. Although the information is compiled in good faith, we do not warrant or represent that such information will always be complete, accurate, true, up-to-date and/or of value to you.

6. Updates

1. We may periodically update the Services to enhance performance, add new features, address security issues, or reflect changes in the operating system. These updates may include supplementary software code or patches to correct errors. Such updates will only alter the quality or specifications of your Subscription or the Services provided if we notify you otherwise. You can cancel your subscription if you do not agree to these updates.
2. We also request that you update the App for these reasons. If you choose not to install these updates or opt out of automatic updates, you may be unable to continue using the Services.

7. Cancellation 

7.1  Defeat Diabetes Low Carb Program

1. You may cancel your 14-day trial of the Defeat Diabetes Program at any time during the trial period, and the subscription fee will not be charged.
2. After your 14-day trial expires, you may cancel your Defeat Diabetes Low Carb Program subscription at any time, and cancellation will take effect at the end of the billing period.
3. You must cancel at least 24 hours before your next Billing Period to avoid being charged for the next Billing Period. After cancellation, you will continue accessing the App for the remainder of your Billing Period. After that, your Defeat Diabetes account will be closed.

7.2 Defeat Diabetes and Low Carb Keto Health ‘Support Plan’

1. You may cancel your Telehealth Service if you have yet to attend your first dietitian or health coach consultation and have not redeemed your HbA1c referral. In this case, we will refund you, less a $15 cancellation charge, for processing the purchase.
2. We cannot refund the telehealth fee once you have completed your first 30-minute consultation with a Low Carb Keto Health dietitian or health coach. 
3. Cancellation of your Support Plan is subject to a $10 admin fee. See the separate policy for cancelling the Defeat Diabetes Low Carb Program. 
4. Appointments missed or cancelled with your Defeat Diabetes and Low Carb Keto Health dietitian or health coach without 48 hours' notice will incur a cancellation fee equivalent to 50% of your scheduled appointment fee. If you need to reschedule or cancel your appointment, please call Low Carb Keto Health at (08) 8463 0608 between 9 am and 5 pm ACST. You may also email Low Carb Keto Health at support@lowcarbketohealth.com.au.

7.3  Defeat Diabetes and HbA1c from Bloody Good Tests 

1. You can cancel your HbA1c Service within 30 days of purchase only if you have yet to redeem the referral and complete an HbA1c blood test. In this case, we will provide you with a refund, less a $15 cancellation charge, for processing the pathology referral. You will only be eligible to receive a refund if you cancel within this period. See separate policy for cancelling the Defeat Diabetes Low Carb Program Service. 
2. Defeat Diabetes and Bloody Good Tests Pty Ltd will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Bloody Good Tests Pty Ltd makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances.

8. Your Privacy

8.1. We only use any personal data we collect through your use of the Services in the ways set out in our Privacy Policy.

8.2 By joining the Defeat Diabetes Program, you consent to Defeat Diabetes sharing your Personal and Sensitive Information with our service provider Bloody Good Tests and its Third-Party Pathology Providers to provide your HbA1c referral.

8.3 By joining the Defeat Diabetes Program, you consent to Defeat Diabetes sharing your Personal and Sensitive Information with our service provider Low Carb Keto Health to provide your telehealth dietetics and coaching. 

8.4 All Service Providers shall comply with all applicable data protection and privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

8.4 Please be aware that whilst we take the measures set out in the Privacy Policy to keep your personal data secure, internet transmissions are never completely private or secure. Messages or information you send using the Services may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

9. Health Disclaimer

9.1 Not Medical Advice  

The content provided on the Platform is for informational purposes only and is not a substitute for professional medical advice. Always consult with a healthcare provider before starting any diet or exercise program.

9.2 No Warranties  

While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, or usefulness of any content on the Platform. Your reliance on any information is at your own risk.

9.3 Medications

Your medication requirements may be affected by adopting a lower carbohydrate diet. Effects of a lower carbohydrate diet can include reduced blood pressure, sodium deficiency and weight loss. You may also require more regular testing (such as HbA1c tests and blood pressure tests) as these can be used to check the efficacy of a lower carbohydrate diet. Always consult your doctor before starting low carb. You can download this helpful letter for your GP explaining the program and how it may impact medications. 

9.4 Dietary recommendations

The Services we provide you, including any dietary recommendations, may be based on the information you submit to us, including your medical history and other information about your weight, height, blood glucose, nutrition and medication. No part of the Services is intended as healthcare advice or diagnosis. The Services are limited to providing you with general information about diabetes (and related conditions), dietary recommendations, guidance on achieving a balanced and healthy lifestyle, and a facility to record your progress.

10. Intellectual Property

10.1 Ownership  

All content on the Platform, including text, graphics, logos, and software, is the property of Defeat Diabetes or its licensors and is protected by copyright, trademark, and other intellectual property laws.

10.2 User Content  

By submitting any content to the Platform (e.g., comments, reviews), you grant us a non-exclusive, royalty-free, perpetual, and irrevocable licence to use, reproduce, modify, and distribute your content.

11. Third-Party Links and Services

11.1 External Links  

The Platform may contain links to third-party websites or services not owned or controlled by us. We are not responsible for the content or practices of any third-party sites.

11.2 Affiliate Links  

Some links on the Platform may be affiliate links, meaning we may earn a commission if you purchase them. This does not affect the price you pay.

12. Limitation of Liability

12.1 Disclaimer of Liability  

To the fullest extent permitted by law, Defeat Diabetes will not be liable for any direct, indirect, incidental, special, or consequential damages arising from or in connection with your use of the Platform.

12.2 Indemnification  

You agree to indemnify and hold Defeat Diabetes harmless from any claims, damages, or expenses arising from your breach of these Terms or your use of the Platform.

12.3 Accuracy and availability of information 

1. While we strive to ensure the information provided through the Services is accurate and up to date, we do not guarantee its accuracy, completeness, or timeliness. We are not liable for any loss or damage caused by inaccurate information. If you find any inaccuracies, please let us know. 

2. We do not guarantee that the Services will always be available, uninterrupted, or free from errors (including bugs or viruses). We are not liable if the Services are unavailable at any time. Additionally, we are not responsible for any loss or damage caused by viruses, denial-of-service attacks, or other harmful material that may infect your devices due to your use of the Services or downloading content from them. You are responsible for configuring your technology and using virus protection software.

12.4 Limitation of Liability

Subject to paragraphs 8.5 and the extent permitted by law, we:

1. Exclude all conditions, warranties, representations, or other terms that may apply to the Services, whether express or implied; and

2. Exclude all liability for any loss or damage you or a third party may suffer (including direct, indirect, punitive, or consequential losses, loss of income, profits, goodwill, data, contracts, or business interruption) in connection with the use or inability to use the Services, any linked websites, or materials on such websites. This includes damage caused by viruses that may infect your devices due to accessing or downloading content from the Services or linked websites.

12.5 Death and personal injury

 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by Australian law.

13. Governing Law and Dispute Resolution

13.1 Governing Law  

These Terms are governed by and construed in accordance with the laws of NSW and Australia.

13.2 Dispute Resolution  

Any disputes arising from these Terms or your use of the Platform will be resolved through binding arbitration under the NSW legislation. 

14. Additional terms that apply to our Services

14.1. Apple and Google policies

How you can use the App may also be controlled by Apple AppStore’s or Google Play’s rules and policies, available at: https://www.apple.com/legal/internet-services/itunes/ and https://play.google.com/about/play-terms/index.html. Where there is any conflict or inconsistency between these Terms and Apple AppStore’s or Google Play’s (as applicable) rules and policies, these Terms will prevail.

14.2. Single use

Once you have accepted these Terms, you may download a copy of the App onto a single personal mobile device and view and use the Services for your personal use only.

14.3. Permission

If you download or stream any part of the Website or the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.

14.4 Defeat Diabetes and Low Carb Keto Health Telehealth Services 

If you have purchased the Defeat Diabetes Support Plan, your health practitioner and HotDoc will collect certain personal information about you (which may include sensitive information) to provide you with health services or enable telehealth appointments. By using the telehealth service and platform, you agree to HotDoc’s Terms & Conditions and its collection and handling of your personal and sensitive information by its Privacy Policy. You can view HotDocs terms of service at: 

https://practices.hotdoc.com.au/terms-of-services-patients/

14.5 Defeat Diabetes and Bloody Good Tests HbA1c Referral Services

If you have purchased the HbA1c Blood Test, how you use this Service is also controlled by Bloody Good Tests, which provides the referrals for your HbA1c. You can view their terms and conditions at: https://www.bloodygoodtests.com.au/terms-of-use

14.6 Defeat Diabetes Shop

PLEASE NOTE: Defeat Diabetes is an online business, and our primary means of communication with you will be via the email address you have listed on your Defeat Diabetes account. Defeat Diabetes will not be held responsible for any missed communication due to an incorrect email address. If you have multiple email addresses, please check all email accounts before contacting Defeat Diabetes.

CHANGING OR CANCELLING ORDERS

First, if you have an issue with your order, please contact Defeat Diabetes Customer Care as soon as possible at support@defeatdiabetes.com.au.

Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing in our Distribution Centre for In-Stock items, or begins processing at our supplier for all other items.

The cutoff to change an order or cancel is two hours for In-Stock items or one business day in all other cases. After these times, adding or substituting items on an order is not possible, and a new order must be placed. Note that we are unable to combine multiple individual orders.

Any addition or substitution may change the shipping time frame for that order, so please be aware of the advised shipping time for added or substituted items.

A refund is only possible if changes or cancellations are requested prior to the above-advised cut-off times. At Defeat Diabetes’ absolute discretion, we may offer a store credit for a cancellation accepted outside of these terms.

Note that a cancellation for a change of mind is not possible for the following product types:

• eBooks
• Other digital products, such as the Defeat Diabetes Program
• Bulk Orders where special pricing and/or product sourcing has been provided with Firm Sale terms

RETURNS POLICY

This policy does not limit the rights you are entitled to under Australian Consumer Law.

Returns for defective items

If any of the items received for your order are damaged, the Defeat Diabetes Customer Care team is available to help.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have received an incorrect, damaged, or faulty item, please contact us as soon as possible after the delivery was made. Defeat Diabetes will require evidence of the issue and may require you to return the item for assessment.

Defeat Diabetes may provide means to return an item at no cost to you or an alternate remedy. If an item is required to be returned (at no cost) it must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.

Returns for change of mind

Defeat Diabetes is not obligated to accept a return for a change of mind. If we do accept a change-of-mind return, you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.

All returns must be packed securely with cardboard or bubble wrap protecting the item to prevent movement inside the package and ensure the package is firmly enclosed.

Returned items for a change of mind must be received at Defeat Diabetes in new and re-saleable condition (except where a damaged item has been accepted for return).

Where an item is returned for a change of mind without Defeat Diabetes’s approval or has not been packed securely, or is not in a new or re-saleable condition when it arrives at the Defeat Diabetes Distribution Centre, Defeat Diabetes is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.

Store credits and refunds for approved returns will only apply to the returned item and will not cover return postage costs or your original shipping charge.

A return and refund for a change of mind is not possible for the following product types:

• Gift Certificates
• eBooks
• Other digital content such as the Defeat Diabetes Program
• Bulk Orders where special pricing and/or product sourcing has been provided with Firm Sale terms

Before returning anything, you must contact Defeat Diabetes Customer Care at support@defeatdiabetes.com.au.

DIGITAL CONTENT

When purchasing Digital Content, the Customer acquires a license to access the Digital Content that Defeat Diabetes provides.

Once Customers access or download any Digital Content that they purchase, they no longer have the right to cancel their purchase.

Defeat Diabetes's obligations to the Customer regarding the supply of Digital Content are fulfilled when the Digital Content is downloaded. You are responsible for not losing, destroying, or damaging Digital Content once downloaded. If you experience difficulty accessing or using the digital content or a technical issue, please contact Defeat Diabetes Customer Care immediately. You must make reasonable efforts to follow the instructions and any guidance provided by Defeat Diabetes Customer Care to access the Digital Content. The Customer is entitled to a replacement or refund if the Digital Content is defective.

Defeat Diabetes reserves the right to change, suspend, remove or disable access to any Digital Content, products, or other materials comprising a part of a digital service at any time, in good faith, with reasonable prior notice. If the change to the Digital Content materially reduces your rights, you may be entitled to a pro-rata refund based on the extent of the reduction of your rights.

The Publishers may withdraw or remove Digital Content at any time and make no guarantees that it will continue to be available for access. In this circumstance, Defeat Diabetes will take reasonable endeavours to notify Customers before withdrawing or removing that Digital Content.

Customers may be able to re-download previously acquired Digital Content to their devices. However, content may not be available for re-download if it is no longer offered on our Services. If the Customer has purchased but has not yet downloaded the Digital Content that is no longer offered on our Services, Defeat Diabetes will refund the Customer for that Content within 30 days from the date that it was removed from our Services.

Terms of Use of Digital Content:

1. Digital Content may not be copied, shared or otherwise distributed.
2. Content is available for personal use only.
3. Restrictions on downloads to Customer devices accessing the Digital Content may apply.
4. Applicable use is within relevant Laws.

Defeat Diabetes reserves the right to enforce applicable Terms of Use relating to the Digital Content.

DIGITAL SUBSCRIPTION TERMS

Full terms applying to subscription services offered for digital content are available here.

DELIVERY EXPECTATIONS

In Stock at the Defeat Diabetes Warehouse

Items in stock at the Defeat Diabetes Warehouse will state, 'Ships in 3 business days'. Occasionally, stock runs out before the website is updated, and you will be notified if you have been affected. Please note that if your order is placed during a "sale" period, dispatch time for 'in-stock' items can be delayed due to the increased volume of orders.

Items Not In Stock at the Defeat Diabetes Warehouse

Items not in stock at the Defeat Diabetes Warehouse will be identified as “Out of stock” in the title, and you will not be able to order from Defeat Diabetes. Our website is updated daily, but titles can and do sometimes become temporarily out of stock without prior notice from the publisher. If an item in your order is affected, then Defeat Diabetes staff will contact you via the email you provided to your Defeat Diabetes account to inform you of the delay. 

How long will it take to deliver your book to you?

Digital books are available to download immediately after purchase. A download link will be sent to the email address you provide in your Defeat Diabetes account. 

Print books will be processed and dispatched within three working days. Once your order has been placed, you will receive an email with your purchase details.

DELIVERY EXPECTATIONS:

1. eBooks are delivered instantly.
2. Defeat Diabetes print titles are dispatched from our warehouse within 3 business days.

In all instances, we will notify you of delivery times for each title using the information we have at the time of processing your order, as discussed above. Please also add the appropriate number of days it may take Sendible to deliver to you from Sydney, NSW.

If items are not readily available, then our Order Processing Team will endeavour to contact you via the email provided in your Defeat Diabetes account to discuss the time frame for these items.

Pre-Orders items will be ordered automatically unless the listed publication date changes.

How will I know if my order has been dispatched?

An automated 'shipped' email will be sent once your order has been dispatched from our warehouse. 

INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION

Address changes and/or corrections made through your Defeat Diabetes Account will only affect future orders placed after the changes and/or corrections are made. Any changes and/or corrections for current orders must be made by contacting the Defeat Diabetes Customer Care Team as soon as possible.

(Don't forget to update your account for future orders after phoning Defeat Diabetes.)

Customers who enter addresses that are deemed incorrect and/or with insufficient details to ensure delivery may result in the following:

• Delayed delivery
• Lost parcel
• Package/s returned to the Defeat Diabetes Warehouse

If Defeat Diabetes is found to be responsible for incorrectly addressing a package, it will be responsible for resending, replacing, or refunding the items not delivered or delayed, including any further cost of packaging and delivery.

Any package returned to Defeat Diabetes due to the above incorrect and/or insufficient information supplied by the customer will require an extra delivery charge of AUD$9.99 to be dispatched again to the customer (using new delivery information to be confirmed by the customer). Also, if Defeat Diabetes has incurred extra fees to retrieve the package due to incorrect or insufficient information supplied by the customer, these charges will be borne by the customer before the package can be dispatched again.

Defeat Diabetes will not cover any shipment that is materially delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer. NO REFUNDS and NO STORE CREDITS are applicable.

If the package has the correct delivery information and is 'lost' by our delivery company, Defeat Diabetes will replace the items (at Defeat Diabetes's cost) or issue a store credit only after you have checked with your local Post Office as per the information in the Help Centre. If Defeat Diabetes cannot source a replacement copy, a refund will be processed for the unavailable title. If your package has not arrived within four (4) weeks of receiving the automated ‘shipping’ email, you must contact Defeat Diabetes within ten business days after the four-week period to report a ‘lost’ package; otherwise, no store credit or refund (if applicable) will be available.

Mail Redirections

Many of our Defeat Diabetes customers inform us that their Australia Post Redirections do not work with packages. Defeat Diabetes will not be responsible for replacing goods or extra costs if a redirection has failed. Please contact Customer Service before you move to ensure a current order has the updated details to minimise delays.

Please see the INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION section in the Help Centre for more details and instructions on avoiding errors when placing your order.

CHARGING OF CREDIT CARDS

Your credit card is charged immediately for physical books and eBooks. If Defeat Diabetes cannot charge a customer's credit card due to insufficient funds or other errors, we will attempt to contact the Customer by the email address provided to rectify the issue. If the customer does not contact Defeat Diabetes to resolve the problem, the order will be cancelled. Please note that stock availability and prices may change if the time between placing the order, correcting credit card details, or making funds available is delayed.

ORDERS WITH MULTIPLE ITEMS

Customers with more than one item may be sent in multiple shipments. Defeat Diabetes holds on to items for up to six business days after the first item has been allocated to the order to include as many items in one shipment as possible. Customers shipping to addresses in Australia pay a one-off fee of $9.99 for as many shipments as required per order. If you require items to be sent before the six-business-day time frame, an additional postage charge of $9.99 will apply. Overseas orders: see below.

OVERSEAS ORDERS

Defeat Diabetes regrets that it cannot service overseas customers for physical products and that orders from international customers will be refused at checkout.  

COMPLETION OF AN ORDER & OUTSTANDING ITEMS

An order will be complete when either of the following occurs 

(i) all items were sent and delivered 

(ii) the order has been cancelled during the cooling-off period

(iii) the customer received some items but nominated to get a credit or refund for the remaining amount 

(iv) Defeat Diabetes could not charge the credit card, and the unprocessed order was cancelled 

(v) the remaining items that are yet to be delivered in the order are no longer in print or available through Defeat Diabetes suppliers 

(vi) more than 120 days have passed since monies were received on order, and Defeat Diabetes could not source the title(s). The customer has received a refund for the amount of the cancelled item unless the customer wishes to wait longer for such a title to become available. The ONLY exception applies to items Pre-Orders, where the 120 days commences from the publish date.

Privacy Policy

Defeat Diabetes Pty Ltd keeps all personal information submitted in the strictest confidence and by the Defeat Diabetes Privacy Policy. The data is kept on a secure server and is only used to process orders from Defeat Diabetes. This information will not be released to anyone other than necessary to fulfil your order. We will not rent or sell your personal information to any third party outside of Defeat Diabetes Pty Ltd without your permission.

Third-Party Service Providers: Defeat Diabetes may provide the service providers that deliver packages with your email address and/or mobile phone number ONLY to provide customers with up-to-date delivery tracking of dispatched orders.

DISCLAIMER

The information contained on the Defeat Diabetes website may contain technical inaccuracies or typographical errors. All liability of Defeat Diabetes Pty Ltd, howsoever arising for inaccuracies or errors, is expressly excluded to the fullest extent permitted by law.

15. Miscellaneous

15.1 Entire Agreement  

These Terms constitute the entire agreement between you and Defeat Diabetes regarding your use of the Platform and supersede all prior agreements.

15.2 Severability  

If any provision of these Terms is invalid or unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver  

No waiver of any term or condition of these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition.

16. Contact Us

If you have any questions or concerns about these Terms, please contact us at support@defeatdiabetes.com.au